Support

Contact

Write to support@meryas.app for any problem, question or report. It helps to mention your device, the room code if there is one, and roughly when it happened.

Delete your account

1. Open Settings in the app.
2. In the Account section, tap Delete account.
3. Tap Delete permanently to confirm.

Your account, level and ranked results are removed from the Meryas server at once, and you can keep playing as a guest. If you cannot use the app, write to support@meryas.app; we will ask for details to confirm the account is yours before deleting it. What is deleted, what is kept and for how long is in the privacy policy (section 6).

Report a player in voice chat

1. At the table, open the Menu, then Voice chat (it is called Players when voice is not available).
2. Next to the player, tap the flag button, Report.
3. Pick a reason: Abuse or bullying, Hate or racism, Sexual content, Cheating, Spam, or Something else.

• Reporting mutes that player for you right away. We review reports and ban abusive players from voice.
• When three different players at a table report the same player during one match, that player’s microphone is turned off automatically for the rest of the match.
• In the same list you can Mute a player for yourself, and when signed in you can Block a signed-in account so you do not hear it at any table. You can unblock it in Settings.
• For urgent or repeated cases, write to support@meryas.app with the room code, the time and the player’s display name.

Privacy

Read the privacy policy to see what we collect, why, and how long we keep it.